Refund policy
Return & Refund Policy
Last updated: August 2026
Our commitment At PosturaPulse, we stand behind the quality of our products. This policy is in addition to, and does not limit, your rights under the Australian Consumer Law.
Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Change of mind We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.
Faulty or defective items If your PosturaPulse arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order at posturapulse@gmail.com with:
- Your order number
- A description of the issue
- Photos or video showing the fault
We will assess your claim and, where applicable, offer a replacement, store credit, or refund at our discretion.
Non-returnable items Items that have been used beyond reasonable assessment, damaged through misuse, or returned without prior approval are not eligible for a refund.
Refund processing Approved refunds will be processed to your original payment method within 5–10 business days.
Contact us For any return or refund enquiries, please contact us at posturapulse@gmail.com.